Select 3 of your favorite images of that special pet, friend, or family member. Email the images to us, including: The colors you would like it to include. The theme, such as a motocross scene. If you wish to include a name, there will be a $5 upcharge. Please provide the exact spelling of the name. Customized items cannot be returned for a refund. They may only be returned if the item is defective or damaged. Once the item is in processing, there will be no opportunity for changes.